Why should I hire instead of any other company or individual?
Life is too short to spend your valuable and limited free time cleaning. Let us reduce the stress level in your life, by eliminating cleaning from your “to do list” forever. You can trust us to take a personal interest in delivering the best and most detailed cleaning service possible. We are easy to communicate with and take personal pride in our work and your consistent satisfaction.
Are we an franchise?
No, Armour Cleaning Services is a small business owned by a Mom who understands how busy life can be. Also, because we are locally owned our prices are more affordable and we are able to be more flexible when meeting your specialized needs.
Do I need to sign a contract?
No. You may cancel service at any time. Armour Cleaning Services also reserves the right to cancel your service at any time.
Who provides the cleaning products and equipment?
We provide the cleaning supplies and equipment. We never use industrial strength chemicals or cleaning solutions to clean your home. A list of the supplies we will use in your home or office will be available to you prior to the start of services. If you would prefer to provide any special cleaning supplies, just let us know.
We do not provide a refill of your supplies (paper towels, toilet paper, etc). We will restock those items (from your supplies), to have your office ready for the next business day.
What hours do you clean and can I pick the day I would like?
We try our best to accommodate your preference in days. We will ask you if you prefer morning, afternoon or evening for cleaning time. Office buildings will be cleaned in the evening or at night as to not interrupt your business day.
What type of training do your workers receive?
We are trained in proper cleaning techniques. We are also trained in the following areas: use of different cleaning products; proper use and maintenance of cleaning equipment; workplace safety; organizational and time management skills; knowledge of our company’s policies; communication skills, with the client, co-workers, pets and the company; and map-reading skills.
Do I need to be home or in the office while the services are provided?
We love to meet our customers and welcome you to be there. We also clean many homes where the customer is not at home. It is up to you.
What about pets?
Pets are not a problem. But we do need to know if you have them and we would like to have the names for reference. If you have large and/or aggressive pets, we ask that you secure them while we are cleaning your home.
Is there anything I need to do before the cleaning?
Yes. It would be appreciated if items were picked up off the floor and dressers and counters were not piled with too much clutter before we arrive. This allows us to clean more thoroughly. Any extra time spent to prepare the area for us to clean will result in additional fees for you. Also, please secure cash, jewelry and other small valuables. We do not wash dishes; however, if the dishwasher is unloaded we would be happy to place any dirty dishes in the dishwasher. If for some reason you do not want a particular room cleaned, please just leave a note or close the door of that particular room you do not want cleaned and we will honor that request.
What if something is missed or not cleaned properly?
Simply call our office at (317) 850 – 8258 right away we will make it right at no additional charge. You can also email us at armourcleaning@yahoo.com Your complete satisfaction is our number one priority.
What if something gets damaged during the cleaning process?
Because of the nature of our business we are required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, we will advise you of the incident, we also have a report to file. The office will also follow-up with a phone call to determine the best course of action to take. In the event an item is damaged or broken we reserve the option of repair or replacement. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order that a settlement may be determined. We are not responsible for damage due to faulty or improper installation of items. Please inform us if any items in your home require this type of attention. Examples would be; broken or improperly installed blinds, tiles, curtain rods, loose carpet etc.
The most tragic form of damage is that of something irreplaceable either monetary or sentimentally valued. Rather than be sorry, the safest way to protect these items is to store them away on the cleaning day, or instruct us not to clean such items.
How is payment handled?
We accept checks or cash, but our preference is a check. We ask that you leave the payment on the kitchen counter. Receipts will be mailed to you. A $30.00 fee will be assessed for any checks returned by your bank. All prior balances must be cleared, before the next service. We do have a service agreement for you to sign prior to services. This service agreement states that if we need to take any legal action to collect our fees for our services, you will be responsible for all cost(s) that we incur.
What about “special requests?”
We love special requests! Please communicate any additional chores or services or cleaning procedures you desire directly to us every effort will be made to accommodate you.
Do you clean windows?
Yes. However, only on the inside.
What don’t you do?
For safety we can not climb higher than a step stool, work on the outside of your home, move furniture or furniture that contains electronics, lift any objects over 20 pounds, prepare meals, or provide any pet or children-related services.
How do I get regular service started?
Simply give us a call at (317) 850 – 8258
Will the price always be the same?
For the most part, yes. However, there are factors that go into our cleaning time. If, for example, there is alot of clutter and toys we need to work around, then our time may vary from week to week. Each year we perform pricing reviews on a client by client basis, to consider cost of living adjustment, and time needed to clean your home to your satisfaction.
Do I have to sign a contract for service?
No. You may cancel service at any time. Armour Cleaning Services also reserves the right to cancel your service at any time. We do have a service agreement for you to sign so that expectations are known up front for all parties involved.
Why is the first time you clean my home priced higher?
We begin your service with an initial “detail clean” of your home. This first cleaning is similar to a “catch up” clean or a spring clean. There are a variety of first time tasks performed during this clean that require extra time and effort. There is a big difference between “old” dirt and “new” dirt. If we don’t get rid of it the first time, keeping your home truly spotless with not be possible. It is not uncommon for us to spend two to four times longer than it will take on regular, repeat maintenance cleaning.
What if I want to cancel a scheduled service?
No problem. All we ask is that you contact us no later than noon the day before. Cancellations later than 8am for that day of service are subject to a $30 cancellation fee.
What if my regular cleaning day falls on a holiday?
We will contact you approximately one month ahead of time to arrange an alternate day for that week. The Holiday’s Observed by our office are New Years day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day.
How do I provide feedback on my cleanings?
If you find that anything was missed or not cleaned properly, just call our office at right away. We will correct anything that needs attention.
Should I tip the workers for a job well done?
Tipping is neither required nor expected, but always appreciated. If you do choose to leave a tip , cash it the preferred method of currency.
How will I know what has been done each visit? We provide you with a copy of the checklist that was done. It will include our time in/out, what areas were covered, any problems we found (light bulb that needs to be replaced, loose carpet, door hinge that is loose, etc).
How is my cost for service determined?
The cost is based on the size of your home or office. That is usually determined by the number of bedrooms, bathrooms, finished basement, and hardwood floors. After the first cleaning the time spent will be evaluated and a consistent cost determined for weekly or biweekly service. We also offer one time cleanings, move-in/move-out service, and post construction clean-up.
Does your team wear uniforms?
Yes. You can easily identify us because we wear uniforms with our company logo.
Do you clean anything?
No. Due to health concerns we do not clean out cat boxes, dog cages, flea or insect invested homes or pick up animal excrement. We also do not clean blood, vomit and anything else along these lines (either of human or animal origin) because they need to be cleaned through a bio-hazard cleaning service.
Do I need to provide cleaning supplies or equipment?
No. Armour Cleaning Services arrive with all normal cleaning supplies and equipment necessary to clean your home or office. If you would prefer for us to used your supplies or equipment, please let us know. We do ask to use your sweeper as to not bring in any allergens from another person’s home.
Is Armour Cleaning Services insured?
Yes. We have insurance.
What if I forget the team is coming to clean my house or office?
We call all our clients the day before the scheduled cleaning to remind them of their cleaning appointment. If the team is dispatched, drives to your home, and we can’t get in to clean a lock out fee will be assessed. Our lockout fee is a minimal fee that is in place to cover the cost of our transportation, and our time as we travel to and from your home or office.
Can I get a gift certificate?
Yes. We offer gift certificates. You can order gift certificates for commercial or residential cleaning in any amount.
